Last updated: 5 November 2026
Your data, your call. You can delete your ParkQ account and personal data at any time, and ask us for a copy or a correction of the data we hold. This page explains how.
Delete your account in the app
- Open the ParkQ app and sign in.
- Go to Account, then Settings.
- Tap Delete account and confirm.
Your account is deactivated straight away: you are signed out on every device, push notifications stop, and your saved location is removed. Your remaining personal data is permanently deleted or anonymised 30 days later. If you sign back in with the same number within those 30 days, your account is restored and deletion is cancelled.
Finish or cancel any upcoming bookings first. Hosts should withdraw any available earnings before deleting.
Request by email
If you cannot use the app, email hello@parkq.in with the subject "Delete my account" and the mobile number on your account. We will confirm the request through that number before acting on it, so nobody else can delete your account.
What gets deleted
- Your profile: name, mobile number, date of birth and photo.
- Your vehicles, including registration numbers and vehicle and RC photos.
- Your identity and KYC documents and selfies.
- Your saved location, favourites and parking alerts.
- Your listings and their photos (hosts), and your saved UPI IDs.
- Your booking chat messages and your linked QR Smart Stickers.
Reviews you wrote may remain on listings, shown without your name.
What we keep
The law requires us to keep some records after your account is deleted:
- Booking, payment, refund, payout and tax records: up to 8 years, as required by Indian tax and company law.
- Security and access logs: at least one year, as required by law.
- Data linked to an open dispute, fraud investigation or legal claim: until the matter is closed.
We keep this data only for these purposes, restrict access to it, and delete it when the retention period ends.
Access and correction
You can see and edit most of your data directly in the app. To get a summary of all the personal data we hold about you and who we have shared it with, or to correct something you cannot edit yourself, email hello@parkq.in from anywhere with the mobile number on your account. We verify requests through that number.
Response time
We acknowledge email requests within 3 working days and complete them within 30 days. If you have not heard from us in time, or you are unhappy with the response, contact our Grievance Officer (see Grievance Redressal).