Legal
Last updated: 5 November 2026
Most issues are fastest to fix from the booking in the app: tap Report a problem. If that has not solved it, or your complaint is about content on ParkQ, your personal data, or how we handled something, you can raise a formal grievance. This process is set up under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
- Name: Vinay Panday
- Designation: Grievance Officer, ParkQ
- Email: hello@parkq.in
- Company: Meezoy Ventures Private Limited
The Grievance Officer is also the contact for questions about how we process personal data.
How to file a grievance
Email hello@parkq.in with "Grievance" in the subject line and include:
- Your name and the mobile number on your ParkQ account.
- The booking ID, listing or content your grievance is about, if any.
- What happened, and what you would like us to do.
- Any supporting details: dates, screenshots or earlier support references.
Timelines
- Acknowledgement: within 24 hours of receiving your grievance, with a reference number.
- Resolution: within 15 days. We will write to you with the outcome and the reasons for it.
- Urgent content complaints: if content exposes someone's private area, shows nudity or sexual acts, or impersonates someone, report it and we will act on it within 24 hours.
Escalation
If you are not satisfied with our response, you can:
- Consumer complaints: contact the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or file a complaint with the consumer commission through e-daakhil.nic.in.
- Personal data complaints: complain to the Data Protection Board of India.
- Decisions about content: appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days of our decision.