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Legal

Last updated: 5 November 2026

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This policy explains what happens to your money when a booking does not go ahead. It forms part of our Terms of Service.

Summary

  • Every booking shows its cancellation terms before you pay: the refund percentage and the cut-off time before the start after which cancelling is no longer possible.
  • Those terms are fixed for that booking, even if our defaults change later.
  • If the host cancels, declines or does not respond, or the space is unavailable, you get 100% back.
  • Refunds go back to your original payment method.

If you cancel

  • You can cancel a confirmed booking in the app up to the cut-off time shown on the booking. You get the refund percentage shown for that booking, applied to the total you paid (parking charge, platform fee and GST).
  • After the cut-off, or once the booking has started or you have checked in, the booking can no longer be cancelled and is not refunded.
  • The app shows the exact amount you will get back before you confirm a cancellation.
  • If you cancel a request-to-book before the host responds, you get 100% back.
  • If you leave checkout before paying, no money is taken and nothing needs to be refunded.

When you get a full refund

You get 100% of what you paid, including any platform fee, if:

  • The host cancels your confirmed booking.
  • The host declines your booking request.
  • The host does not respond to your request in time.
  • The space is unavailable or inaccessible when you arrive and you report it in the app (you can attach photos).
  • Our support team cancels a booking because of a problem on ParkQ's or the host's side.

A host who cancels a confirmed booking earns nothing from it and receives a strike on their account.

When there is no refund

  • You cancel after the cut-off time shown on the booking.
  • You do not arrive and the host marks a no-show after the start time. A no-show also adds a strike to your account.
  • You leave early. Unused time is not refunded.

Changing a booking

If you change a booking to a cheaper time window, the difference is refunded automatically. If you extend a booking or change to a more expensive window, you pay only the difference.

How refunds are paid

  • Refunds go back to the payment method you used, through our payment partner, Cashfree Payments. We start the refund as soon as the booking is cancelled; where our team needs to review a case, we start it within 2 working days of the decision.
  • Banks and UPI apps usually show the refund within 5 to 7 working days after it is started.
  • Wallet credits you used on a booking are returned to your ParkQ wallet in full on any cancellation, and any promo code you used becomes available again.

Problems with a refund

If a refund has not reached you within 7 working days of being started, or you think a refund was wrongly refused, report a problem from the booking in the app or email hello@parkq.in with your booking ID. If you are not satisfied with the outcome, see Grievance Redressal.