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Legal

Last updated: 5 November 2026

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This Privacy Policy explains what personal data ParkQ collects, why we collect it, who we share it with, and the rights you have over it. It applies to the ParkQ mobile app and the website at parkq.in (together, the Service). It is written to meet the Digital Personal Data Protection Act, 2023 (the DPDP Act), the rules made under it, and the Information Technology Act, 2000.

Who we are

ParkQ is operated by Meezoy Ventures Private Limited (ParkQ, we, us). For the purposes of the DPDP Act, we are the Data Fiduciary for the personal data described here. You can reach us about anything in this policy at hello@parkq.in.

Data we collect

Data you give us

  • Account details: your mobile number, first and last name, date of birth (to confirm you are 18 or older) and, if you add one, a profile photo. You sign in with a one-time passcode (OTP); we do not use passwords.
  • Vehicle details: vehicle name, type, size and registration number, and, if you choose to add them, a photo of the vehicle and of its registration certificate (RC).
  • Identity verification: before listing a parking spot, hosts complete KYC with a government identity document and a selfie. Parkers may be asked for an identity document and a selfie for higher-value bookings or for spots that require it.
  • Listing details (hosts): the address, map location, entry instructions, photos of the space (which may include the location and time they were taken), availability and prices you set.
  • Payout details (hosts): the UPI ID you add to receive earnings.
  • Messages and reports: booking chat messages, reviews and ratings, problem reports, disputes, SOS requests, and any photos or evidence you attach to them.

Data collected when you use the Service

  • Location: with your permission, your device's location while the app is open, to show parking near you. We save your last-known location to your account so nearby results load quickly, and we attach your location to an SOS request if you send one. The app does not track your location in the background.
  • Bookings and payments: spots you book or host, times, check-in and check-out, prices, fees, refunds, wallet credits, and payment references from our payment provider. We do not see or store your full card, bank or UPI PIN details.
  • Device and security data: device model, operating system, app version, an app installation identifier, a push-notification token, and the IP address and device details of each sign-in session.
  • QR Smart Stickers: when someone scans a sticker linked to your vehicle, we store the message they send and a scrambled (hashed) form of their IP address, not the address itself.
  • Saved items: favourite spots and parking alerts (watchlists) you set up.

How we use your data

  • To create your account, sign you in, and keep your account secure.
  • To show parking near you, take bookings, process payments, refunds and host payouts, and issue receipts.
  • To let parkers and hosts identify each other at the spot (for example, the vehicle registration number on a booking and the gate pass).
  • To verify identities, review listings before they go live, and prevent fraud, misuse and promotion abuse.
  • To handle cancellations, no-shows, overstays, disputes, safety reports and SOS requests.
  • To send you booking updates, security alerts and parking alerts you asked for.
  • To meet our legal obligations, including tax, accounting and law-enforcement requests.

We do not sell your personal data, and we do not use it for third-party advertising. The app contains no advertising or analytics tracking tools.

Who we share it with

  • The other party to a booking. A host sees the parker's name, vehicle and booking details; a parker sees the host's name, the spot and its entry instructions. Hosts see only a partly hidden (masked) version of a parker's phone number; you talk through in-app chat.
  • Service providers who process data for us under contract, only for the services they provide: Cashfree Payments (payments, refunds and payouts), Google Cloud / Firebase (app servers), Neon (database and file storage), Expo (push notifications), and our SMS provider (delivering OTPs).
  • Authorities when the law requires it, such as a valid request from a court, police or tax authority, or to protect someone's safety.
  • A successor business if ParkQ is merged or acquired, subject to this policy.

Where your data is stored

Our servers, database and file storage are located in Singapore, and our push-notification provider may process device tokens in the United States. The DPDP Act permits these transfers. We transfer data only to providers bound by contract to protect it, and never to a country the Government of India has restricted.

We process your personal data with your consent, which you give when you create an account and agree to this policy, and when you grant permissions such as location or camera. Some processing is also allowed by law without consent, for example to meet tax obligations or to respond to an emergency.

You can withdraw consent at any time: turn off a permission in your phone's settings, delete your account in the app, or email hello@parkq.in. Withdrawing consent is as easy as giving it. It does not affect processing that already happened, and it may mean we can no longer provide parts of the Service (for example, we cannot take bookings without an account).

Your rights

Under the DPDP Act you have the right to:

  • Access: get a summary of the personal data we hold about you and how we use it, and the names of those we have shared it with.
  • Correction and update: fix inaccurate, incomplete or outdated data. Most details can be edited directly in the app.
  • Erasure: have your personal data deleted once it is no longer needed. See Data Deletion.
  • Grievance redressal: complain to us and get a response. See Grievance Redressal.
  • Nomination: nominate another person to exercise these rights if you die or become unable to.

Email hello@parkq.in from anywhere, and tell us the mobile number on your account. We will verify the request through that number and respond within 30 days.

How long we keep data

  • Account, vehicle, listing and verification data: while your account is active. When you delete your account, it is deactivated immediately and this data is permanently deleted or anonymised after 30 days.
  • Messages and location data: deleted with your account, after the same 30-day period.
  • Booking, payment, refund, payout and tax records: up to 8 years, as required by Indian tax and company law.
  • Security and access logs: at least one year, as required by law, and then deleted.
  • Data linked to an open dispute, fraud investigation or legal claim: until the matter is closed.

Reviews you wrote may stay on a listing after you leave, shown without your name.

Security

We use encryption in transit (TLS) and at rest, OTP sign-in, short-lived and revocable session tokens, private storage for identity documents, and restricted staff access. Our Security page has more detail. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the law requires.

Children

ParkQ is only for people aged 18 and over, and we check date of birth at sign-up. We do not knowingly process children's data. If you believe a child has an account, email hello@parkq.in and we will delete it.

Changes to this policy

If we change this policy, we will update the date at the top of this page and tell you in the app before significant changes take effect. Where a change needs your consent, we will ask for it.

Contact and complaints

For questions or requests about your personal data, email hello@parkq.in or write to Meezoy Ventures Private Limited. Our Grievance Officer is Vinay Panday; see Grievance Redressal for how complaints are handled.

If you are not satisfied with our response, you can complain to the Data Protection Board of India.